Privacy Policy

Who We Are

Welcome to NightCare Telehealth. Our website address is: https://nightcaretelehealth.com. We are committed to protecting your privacy, maintaining transparency and confidentiality of your personal and health information, and delivering care in a safe, ethical, and compliant manner. By using this website or booking a telehealth appointment, you agree to the following policies and terms of use.

Privacy Policy (HIPAA-Compliant)

NightCare Telehealth is dedicated to maintaining the confidentiality of your personal and health information in compliance with HIPAA and other applicable laws. Your information is collected when you fill out intake forms, schedule an appointment, or communicate with us.

We may collect:

– Personal information (name, DOB, contact details)
– Medical history or symptoms relevant to your visit
– Communication data (messages, emails, or SMS)

How we use your information:

– To provide safe, quality telehealth care
– To contact you regarding appointments or follow-up
– For internal recordkeeping and compliance
– To comply with legal and regulatory requirements

We do not sell or share your personal information with third parties except where permitted by law or with your written consent.

Account Deletion Policy

If you use any of our services, we are required by law to retain your medical records for a specific period of time. Because of this, we cannot delete your account data, even upon request. Your records are maintained securely and only used for care, compliance, or legal purposes.

To learn more about how your data is protected and your rights under HIPAA, please review our HIPAA Notice of Privacy Practices or request a copy at support@nightcaretelehealth.com.

Terms of Use

– Eligibility: You must be 18 or older and physically located in Iowa at the time of your visit.
– Telehealth Services: Care is provided remotely using secure video platforms. NightCare is not a substitute for emergency care.
– No Insurance Billing: We are a cash-pay only service. We do not bill or coordinate with insurance.
– Emergencies: In an emergency, call 911 immediately.
– Prescriptions: We do not prescribe controlled substances or manage complex chronic conditions requiring in-person care.

Telehealth Consent Summary

By booking and attending a NightCare appointment, you provide informed consent to receive care via telehealth, including:
– Secure, two-way video communication
– Understanding limitations of virtual care
– Right to decline or stop services at any time
– Care provided by a licensed nurse practitioner in the state of Iowa

You will review and sign our full Telehealth Consent and Services Agreement before your first visit.

Pricing & Payment Policy

Available Care Options:
– One Visit: $60
– Two Prepaid Visits: $100

All visits must be paid in full before your appointment. We accept:
– Credit/debit cards
– HSA/FSA cards

Refunds:
– Once your visit is reviewed and confirmed, payment is non-refundable.
– If you’re more than 15 minutes late, your appointment may be marked as a no-show.

Electronic Communications

By choosing to communicate with NightCare via email or SMS, you acknowledge the risks and agree to use these channels appropriately.
– Do not use for emergencies
– Use secure portal messaging when available
– You may withdraw consent at any time

Service Area Notice

We currently provide care only to patients physically located in Iowa at the time of service.

Medical Disclaimer & Limitations of Care

NightCare Telehealth is not a replacement for emergency care. Call 911 or go to the nearest ER for the following:
– Chest pain
– Shortness of breath
– Stroke symptoms
– Anaphylaxis
– Seizures
– Head injuries
– High fever with serious symptoms
– Severe abdominal pain in pregnancy
– Uncontrolled bleeding
– Dehydration
– Suicidal thoughts or psychiatric emergencies

We do NOT provide:
– Treatment for fractures, dislocations, chronic pain
– Controlled substances
– MAT or complex medication management
– Long-term mental health care
– FMLA or disability paperwork
– Workers’ comp or sports physicals

We CAN treat:
– Cold, flu, COVID
– Allergies
– Pink eye
– Sore throat, sinus infections
– Head lice
– Skin issues, rashes
– Mild GI symptoms
– UTI and BV (females 18+)
– Prescription refills (non-controlled)
– Work/school notes (up to 2 days)
– Questions about existing mild conditions

General Website Privacy Notice

We may collect limited technical data when you visit our site, such as your browser type, IP address, or device type, to help us improve website functionality and protect against spam or abuse. If you fill out forms, we may collect only the information you provide voluntarily.

NightCare Telehealth does not allow public comments, file uploads, or user profile creation directly through the website.

Some pages may include embedded content (such as videos or articles), which behave as if you visited the original site. These external sites may collect your data or use cookies according to their own privacy policies.

To learn more about how your protected health information is handled when you use our services, please review our HIPAA Privacy Practices or contact us directly at support@nightcaretelehealth.com.

HIPAA Privacy Practices Summary

This section describes how your protected health information (PHI) may be used and disclosed by NightCare Telehealth and how you can access this information. We are required by law to maintain the privacy of your health information.

We may use your Protected Health Information (PHI):

– For treatment (e.g. sharing with providers involved in your care)

– For payment (e.g. billing and processing payments)

– For healthcare operations (e.g. quality assessment, training, audits)

We may also share your PHI when:

– Required by law or public health authorities

– Reporting abuse, neglect, or domestic violence

– Responding to court orders or legal processes

– Assisting law enforcement or medical examiners

Your Rights:

– Access and receive a copy of your medical records
– Request corrections to your health information
– Request limits on how we use or share your data
– Receive confidential communication in your preferred format
– Get a list of who we’ve shared your information with (for certain disclosures)

Filing Complaints:

– File complaints if you believe your rights are violated without retaliation

You can file a complaint with:

– NightCare Telehealth directly: support@nightcaretelehealth.com

– U.S. Dept. of Health and Human Services at: https://www.hhs.gov/hipaa/filing-a-complaint

Contact Us

NightCare Telehealth
4817 University Ave, Ste C-2
Cedar Falls, IA 50613
Email: support@nightcaretelehealth.com
Phone: (877) 260-5149

Legal documents:
– HIPAA Privacy Practices (available upon request)
– Patient Consent & Services Agreement (available upon request)